| Features |
|
 |
Customers can request service and
repair appointments via the web |
| |
|
Customers simply enter desired time, date,
and service requirement |
|
|
Service department receives e-mail
notice of service request |
| |
|
Log in to view request and customer contact
info |
| |
|
Staff marks request as “approved”
or “rescheduled” |
| |
|
Customers are notified by phone or e-mail by
your service staff |
| |
|
|
| Benefits |
|
|
Improved customer satisfaction |
| |
|
Service process is easier |
| |
|
Quick response to customers allows you to demonstrate
responsiveness |
|
|
Improved service revenues |
| |
|
Improved service level makes customer more
likely to visit your service department |
|
|
Customer contact info and service
history is retained |
| |
|
Allows for creation of customer contact database |
| |
|
|
| |
|
NEXT
:: CONTENT MANAGER MODULE >> |
